TAC (Technical Assistance Center)
Your 24/7/365 Connection to AGS
AGS’ Technical Assistance Center, or as we call it – TAC, is your first point of contact for AGS product support – from Slots to Tables to our Social Casino games like Lucky Play Casino. TAC’s 24/7/365 support hub monitors, identifies, and solves potential issues before you even realize they exist. Our team of experts use a ticket system to track and resolve issues that can be reported to you and our development team to help improve our products.
- Real-time monitoring of AGS game server software
- Identifying, diagnosing, and solving problems with the network and your floor
- Dispatching Field Services for on-site assistance
- Assisting with business applications including game performance, game play, and billing
- Helping troubleshoot issues on Lucky Play Casino and our other mobile apps
Your connection to AGS begins with TAC. We are at the top of our game, so you can get the most out of yours.